Resumé
Work Experience
Network Engineer
April 2022 - Present
- Network engineer for a Fortune 200 global technology company in the financial sector. Implementing new, replacing and maintaining network infrastructure within corporate, production, and data center environments with a strong focus on network security.
IT Support Technician / Desk-side Support
February 2020 - April 2022
- Deployed network hardware installations, including Cisco routers and switches, RPS and PDUs, along with the appropriate fiber and copper cabling
- Provided VIP support to executives
- Installed, updated, and maintained operating systems and applications as needed, including Windows and macOS
- Custom built computer systems as requested, based either on need, specific criteria requirements or device specifications
- Trained users to work with new computer hardware or software, such as printers, word-processing software, email, remote video conferencing software, etc
- Would remotely assist customers as necessary or when possible
- Assisted customers with hardware and software troubleshooting as well as system backups and recovery
- Intimate knowledge with Remedy BMC, Jamf, and Active Directory/SCCM
Mount Sinai Beth Israel - New York, NY
Cardiovascular Specialist, Cardiac Catheterization Laboratory
January 2017 - January 2018
- Worked in high volume New York City hospital
- Assisted in diagnostic examinations and interventions of cardiac and peripheral vascular disease
- Provided guidance to physicians about product specs and indications in order to ensure the most optimal results during procedures
- Specialized in the care of patients undergoing PTCA, stent placement, IABP placement, and hemodynamic studies
- Monitored patient vitals and EKG, and devices using multiple technology systems, including GE and Siemens
- Familiarity with various cardiovascular medications and procedures, including Impella and atherectomies
- Procedures required extensive training and ability to quickly troubleshoot multiple computer systems
McCabe Ambulance - Bayonne, NJ
Lieutenant
May 2011 - December 2020
- Responded to 9-1-1 medical and trauma emergencies providing quality care in fast-paced setting
- Trained new employees and managed shift-tour staff
- Communicated regularly with patients and with medical professionals at a variety of skill and certification levels, resulting in developing an intimate knowledge of the current state of medical devices
- Possessed ability to take control of dangerous and hostile situations
- Demonstrated excellent customer service skills interacting with patients
- Maintained a close working relationship with specialty-nursing floors involved in patient care.
- Obtained extensive experience in electronic patient charting and insurance documentation.
- Provided critical care and Specialty Care Transports for the state of New Jersey
Hamilton's Hospitality - Sydney, Australia
Head Bartender - Events & Festivals
November 2015 - Sept 2016
- Monitor the intake of alcohol by guests, and prohibited the sale of alcohol to those who are intoxicated
- Provided highest level of customer service while maintaining bars constantly stocked
- Was quickly recognized as able to manage event bars for multiple events of over 30,000+ people
- Learned and trained fellow staff on multiple Point-Of-Sales (POS) systems dependent on event needs
Telstra/FieldStar - Sydney, Australia
Residential and B2B Field Marketer - Fiber Optic Broadband
October 2015 - January 2016
- Familiarity with Telecommunications: Voice, Data, ISP, and technologies
- Helped market National Broadband Network (NBN) to potential new customers
- Maintained strong knowledge of product, pricing plans, and service
- Achieved weekly sales and contact quotas on a regular basis
Union Emergency Medical Unit - Union, NJ
Emergency Medical Technician
October 2010 - September 2015
- Administered first-aid treatment, including wound care, CPR, stroke awareness, airway management, and other medical/trauma skills to sick or injured persons
- Assessed patient condition through physical and verbal exams and by collecting any pertinent information
- Awarded Employee of the Year in 2011
Robert Wood Johnson University Hospital - Somerville, NJ
Emergency Medical Technician
July 2013 - June 2014
- Worked within the largest hospital system in the state and responded to medical and trauma emergencies
- Documented, in writing, all relevant information in light of legal ramifications of such, as well as keep patient information confidential (HIPAA)
- Obtained extensive training in bariatric lifting and moving, HIPAA, and hospital policy.
- Maintained competency by ensuring my skills, knowledge, and certifications were accurate and up to date by attending various drills and continuing education.
EXPRESS - Short Hills, NJ
Lead Sales Associate
October 2009 - December 2011
- Track record of maintaining current knowledge of company’s products, marketing programs, and promotions
- Understood customers’ needs and was able to find what they needed as well as upsell other products
- Achieved and exceeded daily sales goals, provided superior customer service
- Led teams of 5-10 sales associates competing against other teams with regular sales increases of 40%
- Recognized by District Manager as one of the strongest sellers in one of the country’s busiest sales districts
Seton Hall University - South Orange, NJ
Research Assistant
September 2007 - December 2009
- Scientific Laboratory Research of Poly(C) Binding Protein (PCBP)
- Investigated post-translational modifications using multiple techniques including:
- Polymerase Chain Reaction (PCR)
- Bacterial Cell Culture
- Gel electrophoresis, mass spectrometry
- SDS-PAGE, Western Blot, Silver Stain
- Isoelectric focusing, gel filtration, immunoprecipitation
- Small and large scale bacterial growth, inoculation, Miniprep, Maxiprep
MONOC - Millburn, NJ
Emergency Medical Technician
August 2003 - May 2009
- Provided professional primary inner city emergency medical services to urban and suburban areas.
- Demonstrated ability to develop patient rapport, interview hostile patients, and recognize and utilize communication skills to diverse multicultural groups and ages within those groups.
- Cooperated in organ harvests from the operating room and delivered organs to other hospitals
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
Teaching Experience
VIPKid
December 2019 - Present
- Deliver one-on-one and group, fully immersive English language lessons, aligned with U.S. Common Core State Standards to Chinese students, ages 3-16 in a virtual classroom setting
- Engage students and enhance understanding through TPR (total physical response), props, and educational tools while fostering critical thinking and creativity.
- Provide timely and thorough parental feedback following each lesson regarding the progress of their student.
PalFish
June 2018 - December 2018
- Taught English to Chinese speaking children between the ages of 3-15 using an online video platform
- Understood the challenges language learners face and
- Focused on improving student’s listening, writing, grammer, and speaking skills
David Brearly High School - Kenilworth, NJ
Substitute Science Teacher
September 2010 - May 2011
- Teacher of Biological Sciences, which included Biology, Honors Biology, and AP Biology to students in grades 9-12
Seton Hall University
Graduate Teaching Assistant
September 2007 - May 2018
- Taught laboratory portion of undergraduate Genetics, Recombinant DNA and graduate level Microbial Biology
- Prepared laboratory specimens, dilutions, and equipment, restocked the lab when necessary and helped maintain cleanliness
- Provided detailed explanation on processes that were taught in classroom lectures
- Evaluated assignments and exams for 15-20 students and provided fair assessment
Volunteer Experience
South Orange Rescue Squad
Emergency Medical Technician
November 2003 - May 2011
- Trained new EMTs and provided educational critique during and after calls
- Assisted in obtaining emergency response times of under 4 minutes
- Served as a Board Trustee during 2006
- Served as computer technician/helpdesk to members
Education
Seton Hall University
Masters of Science (M.S.), Biology, concentration in Neuroscience
In Progress
Raritan Valley Community College
Science of Selling, Psychology of Selling (Independent Coursework)
2013
Raritan Valley Community College
Clinical Research Associate (CRA)
2012
Seton Hall University
Bachelor of Science (B.S.), Biology
2007
Languages
- English (native)
- Portuguese (bilingual)
- Spanish
- French
Tech Certifications
Hands-On Experience
- Network deployment: installing new APs, connecting Cisco routers and switches, and getting workstations connected to network
- PC and Laptop Hardware: Building, troubleshooting, and replacing hardware in laptops, custom workstations and servers
- Drives and Storage: Partitioning, Formating, FAT, NTFS, ext4, APFS
- Operating Systems: Installation, Configuration, Administration, and Troubleshooting of Windows 10 Enterprise, Windows Server, macOS, Ubuntu Linux
- Mobile Devices: Configuration, Troubleshooting, and Repair of iOS, Android
- Client-Side Networking: physical cabling, crimping, TCP/IP, DNS, VPN, Connectivity and Troubleshooting
- Printers: Local and Network Printer Installation, Configuration, Troubleshooting
- Virtualization Software: VMware ESXi, vCenter, HyperV, VirtualBox
- Car Computer: Built custom car computer in 2007 that included navigation, radio, wireless internet, and interfaced into car wiring. Used hyper customized version of Windows XP
- Other: Home lab with Cisco equipment, GNS3
Learning Python programming language
Conferences Attended
- CES (Consumer Electronics Show) 2015, Las Vegas
- CES 2018, Las Vegas
- Ensuring the future competitiveness of EU industry in a fast-changing global economy – Microsoft Brussels
- CompTIA Benelux Business Technology Community Meeting 2019 – Breda, NL
- CompTIA Benelux Business Technology Community Meeting 2020 – Brussels
- CompTIA Webinar: Ethical Hacking Using a Weaponized Operating System
EURACTIV conferences:
- Cybersecurity: What does it mean to EU citizens?
- The Just AI Transition: Where are the opportunities and threats?
- Data privacy post COVID-19: What has changed and where do we go now?